ORDER INFORMATION

Here at Council Tool, our mission is to make top quality tools, to offer good value, to be innovative in the manufacture of products without sacrificing integrity and to pay attention to what is said about the company’s policies and products. Additionally, our mission is to continue to manufacture goods here in the United States; we hope you feel that is important, too.

You can order by phone by calling 1-866-646-3011 or 1-910-646-3011, or you can order directly online using our online catalog. Once you complete your online order, you will receive order confirmation by email. After your new tools have shipped and shipping and sales tax have been calculated, you will receive an invoice copy by email detailing the shipping and sales tax costs (note that sales tax is only charged on orders shipped to NC addresses).

If you would like to contact us by email, please click here.

Pay Methods:

We accept PayPal, Visa, MasterCard, American Express & Discover.

Our Guarantee:

We stand behind everything we sell and guarantee our customers satisfaction 100%. If you are unhappy with the quality of your purchase, please contact us right away.

Returns:

No returns will be accepted without a prior authorization number issued by Council Tool. Merchandise is not returnable after 30 days from date of shipment. Merchandise approved for return will be subject to freight charges and a 25% restocking fee. Additionally, merchandise that must be repackaged will be subject to an additional 25% repackaging fee.

Pricing:

Selling prices are adjusted as needed and are based on manufacturing costs. Although we strive to keep the cost of our products down it is sometimes necessary to adjust pricing without prior notice.

Credit Card Info:

Your Credit Card is authenticated and charged automatically during checkout for all products, tax and shipping costs. We manufacture our own goods, so we are very rarely out of stock on any item.

Shipping Info:

We will ship your order as quickly as possible. We ship Standard (UPS or FEDEX) unless asked to use another shipping company. Shipping costs are automatically calculated by the website and added to your order at checkout.Here is a chart of our shipping charges:

Order Total    Flat Charge
$20-$50         $15.00
$51-$80         $18.00
$81-$150       $22.50
$151-$250     $25.00

 

If your order exceeds $550.00, please contact us to place the order by phone. The website does not automatically calculate such large orders.

Overnight delivery is often available if you choose to pay for this option. Contact us for details.

Privacy Policy:

Our Privacy Policy is designed to protect you.

Our Privacy Policy is designed to protect you. Your privacy is very important to us. We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. However, to comply with the law and protect the rights, property and/or safety of our Web site, our users and others, we may disclose information you provide to our Web site.

Children

We recognize the particular importance of protecting privacy where children are involved. We are committed to protecting children’s privacy on the Internet and we comply fully with the Children’s Online Privacy Protection Act (COPPA). We do not knowingly collect personal identifiable information from children under the age of 13. If a child has provided our Web site with personal identifiable information, we ask that a parent or guardian call 1-866-646-3011 or 1-910-646-3011 or contact us and we will delete the information about the child from our files.

Security:

Our commitment to Data Security

We have appropriate physical, electronic and procedural security safeguards to protect and secure the information we collect.

Secure Sockets Layering (SSL)

Our Web site uses Secure Sockets Layering (SSL) to encrypt your personal credit information including your credit card number, before it travels over the Internet. SSL technology is the standard for secure online transactions. Because we use SSL, placing an order online on our Web site is just as safe as giving your credit card number over the phone (actually, it is probably safer).

Safe Shopping Experience

Our security measures are designed to prevent anyone from stealing and using your credit card number. In addition, consumer protection laws protect you against the unauthorized use of your credit card. Under the Fair Credit Billing Act, if your credit card is used without your authorization, your liability for those fraudulent charges cannot exceed $50. So, if someone steals your credit card and or your credit card number, your liability is limited to $50 no matter how much the thief charges to your account.

In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with reporting rules and procedures.